Marketing
the Real You by C.J. Hayden
I often wonder
how the practice began of pretending to be someone else in order
to market your business. You know what I'm talking about -- it's
the marketing face, the selling voice, that you often put on in order
to attend a networking event or make a sales call. Who taught you
to do that? I have a suspicion where we learn this behavior.
Most of us spend
a lifetime observing showroom salespeople, product spokespersons
in the media, and hucksters on street corners. What we see demonstrated
there is artificial enthusiasm, manipulative use of language, feigned
interest, and in some cases outright deception.
Sounds awful,
doesn't it? So why copy any part of this distasteful way of selling?
Psychologist
Abraham Maslow said, "If all you have is a hammer, everything looks
like a nail." Perhaps we believe this is the only way we can sell
because it's the only way we know. I'm not accusing anyone of consciously
deceiving prospective clients. What I'm suggesting is that what we
do unconsciously and automatically is to behave nauthentically around
them.
Intuitively,
many of us feel as if something is wrong with this way of operating.
When we have to sell ourselves, we find it unpleasant, disagreeable,
even repulsive. But what if all those negative feelings were simply
because we hate the artificiality and manipulation we think must
be a part of selling?
Imagine what
it would be like to go to a business networking event as yourself.
No facade, no pretension, just plain you. When someone asks your
reason for coming, you tell them the truth. You don't have to claim
you wanted to hear the speaker (if you didn't). You can come right
out and say, "I'm hoping to make some contacts that will lead to
business for me."
You wouldn't
have to invent reasons to start a conversation. You can walk up to
someone who looks interesting and say, "Hi, I haven't met you yet."
If you're shy around strangers, you can tell the first person you
meet, "I'm sort of a wallflower and feel awkward at events like this.
Could you introduce me to some folks?"
Now imagine
placing a follow-up call to a prospect where you are completely honest.
You could say, "I have some days open on my calendar soon and I'm
wondering if this would be a good time for that project we've been
discussing." Or, "We haven't talked in a while and I'd like to find
out if you're still planning to start the new training program this
year."
I see so many
professionals and consultants struggle with trying to find an "excuse"
to call a prospect. You don't need some manufactured excuse. You
know the reason you're calling. Most of the time THEY know the reason
you're calling. Just say what it is.
Let's extend
this same principle to making a cold call. Instead of stumbling around
awkwardly trying to make a polished -- but unnatural -- sales approach,
imagine yourself saying, "I'm not much of a salesperson, but I'm
really good at what I do. Can we have a conversation about what you
need and see if I'm the right person for the job?"
If you've been
working from a cold-calling script that makes you flush and get a
tight throat every time you read it, throw it out. Come up with one
really good opening line that feels authentic and gets directly to
the point. Then decide how you will answer -- honestly -- some of
the typical questions prospects ask you.
My bet is that
your calls will immediately get easier. In fact, the more you become
honest, direct, and authentic in all of your marketing, the more
appealing selling will be to you, the more effortless it will become,
and the more success you will ultimately achieve.
Because most
business results from building relationships, and how can you develop
a relationship with someone when you never reveal who you really
are?
C.J. Hayden
is the author of Get Clients NOW! Since 1992, C.J. has been teaching
business owners and salespeople to make more money with less effort.
She is a Master Certified Coach and leads workshops internationally.
Read more of her articles at www.getclientsnow.com
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